£1,725.00

Price for this course

3 HOURS

Duration

Classroom IBM

Delivery

Available dates


Mon18Jan 21 TO Wed20Jan 21

Where

Tech Data ILO UK
Connection details will be communicated separately
Instructor Led
Online

Code

TR-664892
Mon19Apr 21 TO Wed21Apr 21

Where

Tech Data ILO UK
Connection details will be communicated separately
Instructor Led
Online

Code

TR-664893

Overview

This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.

Audience

This intermediate course is for IBM SmartCloud Control Desk Configuration, Change, and Release management practitioners responsible for administering, managing, or tailoring the solution.

Prerequisites

You should have:

  • Familiarity with the ITIL Service Management processes
  • Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course

Objective

  • Describe the logical representation of assets and configuration items
  • Create and specify Configuration Items manually or through promotion, or import
  • Verify IT configurations through Configuration Item audit
  • Articulate how IBM SmartCloud Control Desk support Service Asset Management
  • Create and implement automated changes from response plans
  • Perform impact analysis, schedule, and authorize changes
  • Understand how IBM SmartCloud Control Desk supports the Release Management Process
  • Perform mass updates of software from the Definitive Medial Library

Course Outline

Day 1:

  • IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
  • Organization of Configuration Item information
  • Configuration Management Fundamentals

Day 2:

  • Change Management Processes, Roles and Responsibilities
  • Change Management Fundamentals
  • Advanced Change Processing

Day 3:

  • Release Management Fundmentals
  • Loading and promoting CIs Overview


FAQs

What do I need to bring with me to my public class?

All required learning materials and equipment are provided in the classroom.

 

 

 

 

When do public training course fees have to be paid?

For public training classes payment must be received no later than three business days prior to the first day of class in order to remain in the class and confirm your seat. Failure to provide payment by this date may result in removal from the class, and/or late cancellation fees applied. You can submit payment in the form of a Purchase Order or credit card.

 

 

 

 

On-site (private) Course Pricing:

To find out more about On-site training e-mail us at enablement@agilesolutions.co.uk or call one of our offices.

 

 

 

 

What is the cancellation policy?

Requests for cancellations or date transfers need to be received at least ten (10) business days prior to the event start date in order to receive a full refund. If a cancellation or reschedule request is received less than ten (10) business days before the start date, the penalty of 100% of the cost of the course will be applied, resulting in no amount of the fee being refunded. Refunds will not be allowed for “no-shows” in our public training or IVA courses. This cancellation policy is strictly enforced.

 

 

 

 

What happens if Agile Solutions needs to cancel or reschedule a course?

Agile Solutions reserves the right to cancel events for any reason at any time. Cancellation liability for Agile Solutions, if Agile Solutions cancels the course, is limited to the return of course payment ONLY. Agile Solutions will not reimburse registrants for any other costs including but not limited to any travel cancellation fees or penalties, including airfare and hotel costs. PLEASE NOTE: If your registration status is either “Approved”, or “Pending Payment” you have not been confirmed for the class and it is recommended that you do not make any travel arrangements until you have received a confirmation e-mail letting you know the class and registration is confirmed.

 

 

 

 

How will I know if my course has been rescheduled?

Agile Solutions reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. Agile Solutions will contact you via e-mail or phone to inform you of the change of schedule. Once you have been notified you may reschedule or receive a full credit. Agile Solutions shall not be liable for any other costs including but not limited to any non-refundable travel arrangements if a course is rescheduled or cancelled.